bull99b FAQ for Malaysian Players

bull99b typically requests identity verification when you submit your first withdrawal, when your total transactions reach a certain limit, or when unusual activity is detected on your account. This is a standard security step that protects your account from unauthorised use. Have your documents ready in advance so your withdrawal process is not disrupted.

For identity verification, bull99b accepts MyKad (Malaysian identity card) as the primary document. You will need to upload a clear photo of both the front and back. For non-Malaysian players, a valid international passport may be used. Ensure all text on the document is legible and that the image is not blurry or cropped.

If verification is rejected, bull99b will notify you of the reason via email or live chat. The most common reasons are an unclear document image, a corrupted file, or the name on the account not matching the document submitted. Retake the photo of your document in good lighting, ensure the name matches exactly, and resubmit. Contact our 24/7 customer support if you need further guidance.

All documents submitted to bull99b are stored in a system protected with high-level encryption. Your data will not be shared with third parties without your consent, unless required by law. We comply with international data security standards to ensure your personal information remains protected at all times. For further details, please refer to our Privacy Policy.

Yes — this is a mandatory requirement at bull99b. The name registered on your account must match exactly with the name on your e-wallet account, FPX bank account or any payment method you use. Any name discrepancy, even a minor one, may cause your withdrawal to be held for review. If you encounter this issue, contact our support as soon as possible.

To register with bull99b, visit our registration page and fill in the form with a username, password, email and valid mobile number. You must be 21 years of age or older as that is our minimum age requirement. Once registration is complete, you can proceed to make your first deposit and enjoy the 120% welcome bonus up to RM500.

Click the "Forgot password?" link on the bull99b login page. Enter the email you used when registering, and we will send you a password reset link. Check your email inbox, including the spam or promotions folder. The link is valid for a limited time, so use it as soon as you receive it. If the email does not arrive, contact our support via 24/7 live chat.

There are several possible reasons: incorrect password, account temporarily suspended for security reasons, or you may be on a fake site that is not the real bull99b. Make sure you are accessing the site through the correct URL. If your password is correct but you still cannot log in, contact our 24/7 support via live chat. Do not share your login details with anyone.

Yes, you may request account closure at any time. Contact the bull99b support team via live chat or email to initiate the process. Before closure, ensure all funds in your account have been withdrawn. Please note that once the account is closed, your transaction history and any unused bonuses will be forfeited. If you are considering closure due to excessive gambling, we encourage you to contact our Responsible Gambling section first.

No. bull99b only allows one account per player. Registering more than one account is a violation of our terms of use and may result in the suspension of all related accounts and cancellation of bonuses. If you have accidentally created a duplicate account, contact our support immediately to resolve it before any action is taken.

The minimum deposit at bull99b is RM50 for all payment methods — whether Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay or cryptocurrency. There is no set maximum limit. Once your deposit is successfully processed, funds will be credited to your account and you can start playing slots, live casino, sports betting and other games right away.

bull99b does not charge a processing fee for deposits. The amount you put in is the amount you will receive in your account. However, some e-wallet providers or banks may apply a small charge according to their own policies — this is outside bull99b's control. For the best experience, use a method you are familiar with such as Touch 'n Go eWallet or DuitNow.

Yes, bull99b supports deposits via FPX (Financial Process Exchange), which connects directly to your bank account. This method is supported by major Malaysian banks. Select the "FPX Online Banking" option on the deposit page, choose your bank, and follow the instructions to complete the payment in your internet banking. Deposits are usually credited within a few minutes.

bull99b accepts deposits in USDT, Bitcoin (BTC) and Ethereum (ETH). Select the cryptocurrency option on the deposit page, copy the wallet address provided, and send your crypto assets from your personal wallet or exchange. The minimum deposit remains RM50 equivalent in the current crypto value. Confirmation time depends on the respective blockchain network. Make sure you use the correct network when sending.

For deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and ShopeePay, funds are usually credited to your bull99b account within a short time. If your deposit does not appear after a few minutes, take a screenshot of the transaction proof from your payment app and share it with our 24/7 support via live chat for an immediate check.

Fake (phishing) websites often use URLs that closely resemble a brand name but with subtle differences — such as a substituted letter or a different domain. Always verify that you are on the official bull99b domain. Also look for the HTTPS lock icon in your browser's address bar. If in doubt, close the tab and access the correct bull99b homepage again. Report to our support if you come across a fake site.

Yes, bull99b supports two-step verification (2FA) as an added security layer. When enabled, you will need to enter a verification code sent to your mobile number or email each time you log in from a new device. Enabling this feature is strongly recommended to protect your account, especially if you keep larger amounts of funds in it.

bull99b uses SSL/TLS encryption to ensure that all data transmitted between your device and our servers is secure. Your financial data is never stored in plain text. Our system is also regulated under international licensing that requires compliance with strict data security standards. For more details, please read our Privacy Policy.

An OTP (One-Time Password) is a personal security layer meant for you alone. bull99b will never ask for your OTP via phone call, WhatsApp, Telegram or any other channel. If anyone requests your OTP on behalf of bull99b, it is a scam. End the communication immediately, change your password, then contact our support.

Act immediately: change your password right away, then contact bull99b support via 24/7 live chat to request an account review. Our security team can temporarily suspend your account to prevent further loss while an investigation is carried out. Also, scan your device for any malware and avoid using public Wi-Fi to log in to your betting account.

Withdrawals at bull99b are typically processed within 15 minutes to 2 hours — this applies to all withdrawal methods including Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay and cryptocurrency. Withdrawals that require additional review may take longer. If it exceeds 2 hours, please contact our support with proof of your request for an immediate check.

Yes, you can withdraw bonus winnings once you have met the wagering requirement. For example, if you deposit RM100 and receive a RM120 bonus, your balance is RM220 with a wagering requirement of RM1,200 (RM120 × 10 times). Once this requirement is fulfilled through regular wagering, bonus winnings can be withdrawn. The minimum withdrawal amount is RM100.

Yes, bull99b processes withdrawals every day including Saturday, Sunday and Malaysian public holidays. Our processing team operates around the clock. The standard processing time of 15 minutes to 2 hours still applies on those days. If you are using FPX online banking, please note that your bank's processing time may differ on weekends.

A status of "in progress" means your request has been received and is being reviewed by the bull99b team before approval. "Pending" may indicate that additional information is required, such as an identity verification check. In most cases, this is resolved automatically. If the status does not change after 2 hours, contact our 24/7 support via live chat with your transaction reference number.

The minimum withdrawal at bull99b is RM100. You can withdraw funds via Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay, USDT, Bitcoin (BTC) and Ethereum (ETH). The withdrawal method used must match or be associated with the name registered on your account to meet our security requirements.