Privacy Policy bull99b

1. Introduction

bull99b ("we", "our platform") operates an online betting service under international licensing. We understand that your trust is a responsibility we must uphold with full integrity. This Privacy Policy explains how we handle the information you provide to us in the context of using the bull99b website and all related services.

This policy applies to all users who access our website, register an account, make a deposit, withdraw funds, contact customer support or interact with any part of the bull99b platform.

2. Information We Collect

We collect various types of personal data depending on the nature of your interaction with the platform. This includes:

2.1 Account Registration Information

• Full name as stated on your MyKad or valid identification document
• An active and reachable email address
• Mobile phone number for verification and communication
• Date of birth for age verification (you must be 21 years of age or older)
• Account password stored in encrypted hashed format

2.2 Financial Information

• Payment method details such as e-wallet account numbers (Touch 'n Go, Boost, ShopeePay) or bank account information for FPX
• Deposit and withdrawal transaction history including amounts, dates and methods used
• Information related to cryptocurrency transactions (USDT, BTC, ETH) where applicable
• DuitNow data for fund transfer convenience

2.3 Platform Usage Information

• Login records including IP address, device type and web browser used
• Betting activity including games played, bets placed and outcomes
• Game session duration and platform usage patterns
• Website navigation data and interactions with the user interface

2.4 Customer Support Information

• Content of live chat conversations with our 24/7 support team
• Emails sent to our customer service team
• Feedback, complaints and requests submitted

3. Purpose of Data Use

The data we collect is used exclusively for the following purposes:

• Identity and age verification — ensuring all users meet the minimum age requirement of 21 years
• Account operations — processing registration, login, deposits and withdrawals securely
• Fraud detection — monitoring suspicious activity to protect your account
• Regulatory compliance — meeting the legal and international licensing requirements we adhere to
• Customer support — resolving your enquiries, technical issues and feedback
• Service improvement — analysing usage patterns to enhance the platform
• Responsible gambling — monitoring gameplay patterns to support our responsible gambling programme

4. Sharing Data with Third Parties

bull99b does not sell or rent your personal data to any external party for advertising or commercial purposes. However, in certain situations, we may share limited information with:

4.1 Payment Processors

Payment service providers such as FPX processors, e-wallet platforms (Touch 'n Go, Boost, ShopeePay) and the DuitNow network receive the transaction details needed to process your deposits and withdrawals. These processors are bound by strict data confidentiality agreements.

4.2 Legal Requirements

Where we are required by law or by direction of a legitimate authority, we may need to disclose certain information. This includes investigations into fraud, money laundering or serious breaches of terms of use.

4.3 Technical Service Providers

Companies providing technical infrastructure (hosting, cybersecurity, analytics) may have limited access to data within the scope of their service contracts. All such providers are subject to binding data protection agreements.

5. Data Storage and Retention Period

Your personal data is stored for as long as your account is active or as long as required for legitimate operational purposes. After an account is closed, certain records may be retained for a period required by international licensing obligations and applicable laws. After that period, data will be securely deleted from our systems.

6. Data Security

We implement multiple layers of technical protection to keep your data secure:

• 256-bit SSL encryption for all data transmission between your device and bull99b servers
• Two-factor authentication (2FA) available for additional login security
• Continuous 24/7 security monitoring by our IT team
• Strict internal access controls — only authorised staff may access user data
• Regular security audits by independent experts

While we take all reasonable measures, no digital system is completely immune. We encourage you to keep your account password confidential and not share your login details with anyone.

7. Use of Cookies and Tracking Technologies

bull99b uses cookies and similar tracking technologies to improve platform functionality and user experience. The types of cookies we use include:

• Essential cookies — required for basic website operations such as login session verification
• Performance cookies — collect aggregated data on how users use the platform for continuous improvement
• Functional cookies — store user preferences such as language and display settings

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect specific functions on the bull99b platform.

8. Your Rights as a User

As a registered bull99b user, you have the following rights regarding your personal data: